Our main goal is to build a relationship of trust and quality between you and us. To that end, we do everything in our power to make situations right and ensure you are satisfied. Of course, we will often solve problems before they become problems, but sometimes things happen. When that happens, here's how we deal with it:
If, for some reason, you're not 100% satisfied with your items, let us know within 14 days of delivery, and we will replace them or refund you for the order or the portion of the order you are unsatisfied with. To be eligible for a refund or credit, items must be returned undamaged and unused. Optamark will provide return shipping labels to send back the items. Partial refunds or credits may be offered on a case-by-case basis.
If any part of your order is received broken or damaged, we will replace them or credit you as long as you notify us within 14 days of delivery. Please inspect all items upon receiving to ensure everything arrived safely. To receive replacements or credit, we will need photos and/or the physical items returned to evaluate the damage. The credit or replacements will be granted upon acceptance of the damage by Optamark. We will assess any claims made after 14 days on a case-by-case basis.
We use 3rd party shipping companies (FedEx, UPS, and USPS) to deliver our items to you. There is a slight chance that your items can be lost in transit by a shipping carrier. In the rare case that this occurs, Optamark will replace any of the undelivered items. If merchandise is marked delivered and signed for by the recipient, we cannot accept the items as lost.
For various reasons, sometimes packages are undeliverable. Some reasons include 1) Incorrect Address, 2) Recipient unresponsive, 3) Recipient moved, 4) Recipient denied package, and others. In these cases, the packages are returned to our warehouse, and we are billed the return postage. Optamark will not be responsible for this return postage, and it will be billed directly to the client. Upon receiving the items, they will be made available in inventory to ship as-is and will require additional postage costs to re-ship.
Shipment times are suggested but not guaranteed unless we clearly state it is guaranteed. Optamark will not be responsible for any costs or damages due to shipment delays on behalf of the Carriers.
Simply not happy? Sometimes unique situations are cause for unique resolution. We value our relationship with you much more than anything else and want to ensure you are satisfied with your purchase. To address a request that falls outside the scope of this policy, or an exception to the rule, please reach out to us at firstname.lastname@example.org or by calling 877-888-3878.